Great customer service!! If all my vendors were as easy to deal with as you were, my job would go much smoother!
Thank you so much. Can’t wait to get to work on these upgrades. It’s only Monday and you’ve already made my week! I will definitely be sharing my experience with others and sending them your way.
I ordered a temperature probe from John . It was only one $40 item and was treated like it was a order for $10000. Better yet, the part arrived sooner than I expected.
I ordered a reducer, gasket and clamp. The order was filled and shipped promptly. When I put my ordered pieces in place I found out that I mistakenly ordered the wrong sized reducer. I contacted John and he jumped on it right away. He quickly placed a new order for me and arranged for me to send back the original product for a full refund. Great service, would highly recommend.
Placed a rush order online. Unfortunately the item I needed was out of stock and wouldn’t be ready for five days. John told me this upfront and allowed me to cancel my order, no questions asked. He didn’t get my business this time but you can bet that I’ll give him another chance. Great customer service.
We’ve done multiple orders with John over the past year. Very pleased with the quality and pricing of these fittings. John is a pleasure to work with. I’ve had enough bad experiences to know what good customer service looks like. Thanks for the excellent service and competitive pricing.